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Oct 06 2010

Pabst Blue Ribbon and Realtor Marketing

I’ll say it again: most Realtors are pretty bad at Marketing.

The reason is that they’re spinning their wheels with tactics (refrigerator magnets, email blasters, being “social” without a point) and not figuring out why the heck they’re in business in the first place.

They’re oftentimes trying to be something they’re not: like an expert on interest rate trends, or someone who can help you go green with your new home.

Which brings us to Pabst Blue Ribbon.

An iconic beer that fell upon hard times but made a renaissance. Big Time Renaissance.

Thanks to knowing EXACTLY who they are. The value brand your Dad drank back in the day. Inexpensive. Old School. Not to be ordered at a hoity-toity place of business.

 

Pabst Sign
photo by Chuck "Caveman" Coker

 

Realtors: Are You Trying to be Something You’re Not?

That’s right, I’ll say it – there’s a reason that some Realtors are effective marketers and others, well, not so much. It’s not having the killer social media presence, it’s not having a keen understanding of how interest rates impact the local economy. These things can be important, granted, but the real reason is playing to their strengths.

Our Webinar from Friday, on Personal Branding for Realtors (copy of the slides below), centered around how to find out what your strengths as a Realtor are.

This could work for just about any marketplace — the local coffee shop is never gonna be Starbucks.

As a Realtor, know where your strengths are and your marketing strategy should play to those strengths.

Drink up!

 

Area 224 personal brand for realtors 10.1.10

View more presentations from Dave Walle.

Written by Dave · Categorized: brand communications, Personal Brand, smm · Tagged: realtor marketing

Aug 30 2010

How to REALLY Set Your Social Media Strategy

Does your Social Media Strategy include the words “Social Media?”

One of our favorite pages of late is on Facebook, and it’s entitled “What the — is your social media strategy?” Brilliant!

The premise is something like this: post ridiculous corporate speak in the form of social media strategy treatises. Most of them sound something like this:

“Use social media to leverage our business objectives and enhance our value proposition through sustainable social media content.”

We all get stuck in the muck sometimes – especially when trying to talk up the differences between strategy and tactics. Or what the objective is behind what we’re doing. Or, to be more blunt, why we are doing it in the first place.

Here’s the danger zone, which goes beyond a social media “strategy” that uses the word “social media.” In fact, we’d like to share 5 tips for setting the right social media strategy, no matter what you’re doing.

  1. You need clearly defined business objectives first.
  2. Social Media is a broad term.
  3. One man’s Twitter is another person’s waste of time.
  4. Are you selling or showcasing your thought leadership?
  5. No sensible football strategy includes the word “football.”

Let’s break them down, one by one.

Clearly defined business objectives. Talked to a prospect the other day that had spent way too much on SEO, and didn’t have much to show for it. SEO can be tremendously valuable – if you are relying on online leads. This business, however, had been sold something that they weren’t ready for – and, since theirs was local and referral-based, their early focus was on building a great service.

SEO should have been well down the list. Social Media, I’d offer, should be before SEO – but this particular company isn’t ready for it yet.

Social Media is a broad term. Remember the Halcyon Days, when dot-coms were built and well-funded based on some joker’s idea scribbled on a cocktail napkin? Now, “web strategy” doesn’t exist. “Content strategy,” or “Portal strategy,” or, gasp, “Marketing strategy” have taken over – and these strategies will use the web to get stuff done.

Social Media should be the same way for your company: it’s a broad term, way too broad to be the catch-all some corporations want it to be.

One man’s Twitter is another person’s waste of time. I love Twitter. And I don’t use Foursquare. That list could go on – when you break down the individual tools, you can easily see that they are channels with way different reasons for being, and way different ways that they can be used by your company.

Are you selling or showcasing your thought leadership? Or, heck, are you engaged in conversational marketing, or maybe just doing the social thing to have a little fun?

There’s no problem with using social media to sell stuff. But the tone and tenor – and the strategy – need to be much different than if you’re showcasing thought leadership.

No sensible football strategy includes the word “football.” Duh.

Have you ever heard a football coach say “we’re going to win the football game by playing effective football, utilizing football to win at football?”

If Social Media, to you, is Marketing – then you are creating a Marketing strategy. Social Media can – and maybe should – be a part of your Marketing strategy.

Here’s hoping you can use the above tips to (1) not sound stupid and (2) actually be effective – with your marketing, your sales, your communications, your PR. Any of it. Just not with using social media to leverage your social media.

Written by Dave · Categorized: Facebook, smm, Twitter · Tagged: social media optimization, strategy

Aug 14 2010

Revisiting POST – the Acronym from the Book ‘Groundswell’

groundswell
(c) Forrester

So the book is a couple years old, so what? The Acronym POST still works in Social Media Marketing. Here’s a snapshot.

“Groundswell” was, and still is, a “ground-breaking” book. Even though the co-authors are heading different directions these days (Charlene Li heads up The Altimeter Group and Josh Bernoff, still at Forrester, has co-produced a book called “Empowered,”), the acronym “POST” still guides our thinking when we talk with clients about the emerging Social Media Marketing landscape. Follow along…we’ll use an emerging industry as an example.

P: People. What people are you trying to connect with? Here’s a for instance: you want gearheads to fall in love with your electric car. You research and find that a large percentage of influencers are sharing information about this emerging industry on a few blogs. That’s where your “people” are, so that’s where you should plan on interacting with them.

O: Objective. But why are you wanting to connect with them? Great question. Do you want to sell them an electric car? Do you want them to be aware that electric cars are coming — eventually — but there’s a heck of a lot of work to be done (electric grid, availability of charging stations, relationships with businesses that might have a charging station…the list could go on).

Having an objective is key. Sounds trite, but it’s true with social media marketing: “Why do you want to do this?” The road to business heck is paved with social media launches without objectives.

S: Strategy. Note how the strategy comes AFTER you figure out what people you’re connecting with and whether your business marketing objectives are aligned with what you’ll find in the social landscape.

In this case, your strategy may well be to launch your own blog about electric cars and use dialogue to raise awareness about the industry — so there’s awareness, in turn, of your services for the electric car industry (whatever those may be).

T: Technology.  Ah-ha! Blog may not be the “thing” for you in this case. This is why Charlene and Josh put the “T” at the end. Tech stuff may change: maybe you should have an iPad app that helps people find your special electric vehicle charging stations. Or maybe the blog makes sense — but the tech you use is a killer blogging as a service platform.

Funny enough that this book STILL gets mentioned as the go-to for setting your business (or personal) Social Media Marketing priorities. Or it’s not funny – it’s a great acronym, POST, and a great book.

Written by Dave · Categorized: Personal Brand, smm

Jun 24 2010

Perfect is good. Done is better.

Remember that idea you’ve been sitting on?

I’m here with the swift kick in the pants.

While you’re waiting for the absolute right time to launch that business of yours, someone else is coming up with the same exact idea.

Except they are implementing on it.

Ideas are like water, folks. Really. My first startup, U Sphere, was really not anything new — a portal for college-bound students to connect with colleges.

In my case, the right time presented itself and I launched and didn’t look back.

It wasn’t wildly successful, but that’s okay — I learned a ton. Including what not to do next time. How to test and learn. What type of people to avoid working with — and who to gravitate toward.

Groupon? Nothing new, right? People buy stuff at a discount. One deal a day. Part Woot, part coupon site.

Oh yeah, and they probably hit a couple bumps in the road when they launched. But they were — are — first to market. HUGE advantage. Category killer — even though, again, not really a completely original idea. Beside the point.

You. Have. An. Idea.

Implement. Execute.

Perfect is good. Done is better.

Written by Dave · Categorized: brand communications, Personal Brand, smm

Mar 13 2010

WWSMMD – What Would Social Media Marketing Do?

Background: I’m at the bank, and watched a situation unfold. I tweeted about it.

Dave Tweets from the Front LinesHere’s a blow-by-blow of what I witnessed:

  1. Customer comes in, under control but clearly upset, as he had used an ATM to withdraw $400 — but the machine did not dispense his cash, just a receipt.
  2. The person at the Information Desk tells him that, since he was not using a card from Chase, he needed to get his own bank to handle the situation.
  3. They got his bank on the phone, and he was told he needed to file an online complaint.
  4. He was even madder now; since Chase was not offering to rectify the situation.
  5. He mentioned that someone behind the counter said “that machine is always broken.”
  6. The Chase rep said they couldn’t put an “Out of Order” sign on the ATM.
  7. The customer again asked for Chase to give him his $400.
  8. The person behind the counter said “No” because it’s not their policy.
  9. He asked to speak to the manager.
  10. The person behind the counter, the same one who was helping all along, said “I am the manager.”
  11. The customer left.

This is what I witnessed; I tweeted about this situation in the hopes that someone would weigh in.

So I ask you, fair readers, “What Would Social Media Marketing Do?”

It’s probably better to ask “What COULD SMM Do?”

(I’m obviously biased in my opinion, but not for a reason you’d think. I was at the bank waiting to get a Notary. I ended up sitting down with a Notary who then introduced a sales guy who wanted to go over my account information. He offered to help me with business stuff; he seemed flummoxed that I was actually working with a very helpful Chase rep in Phoenix, Arizona, on my business account.)

So, Chase (and any other company looking to dip their toes into a pool filled with their own customers, the happy ones and the rabid ones), here are some thoughts:

  1. Monitor this stuff. Take one of these sales dudes and make it his job to see what is being said about the company, in real time, online. I’m not just saying Twitter (though that’s a start), but Facebook and YouTube and other places.
  2. Get your booty on Foursquare. I don’t use Foursquare but that is beside the point. Location-based marketing is here, and if someone is audacious enough to announce to the world that they are AT YOUR BANK RIGHT NOW…well, saying hello would be a good thing.
  3. Want to be my local bank? BE MY LOCAL BANK ON (INSERT SITE HERE). Tweeting from the Evanston, Illinois Chase Branch? Why not. In fact, I’d feel a heck of a lot more comfortable if someone from the bank branch got on and said “Hi from the bank branch, stop by and say hello.” YouTube is great for this stuff. I don’t care if 5 people view the video.

These are just a few ideas — I’d love to hear yours. Banks have a ways to go in this social media stuff, but I’d love to see baby steps.

What do you think?

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Written by Dave · Categorized: Facebook, Influencers, smm, Twitter

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